August 28-29 incident:
Some orders and payments from around 28 August are still being restored — read the incident report, or contact support if something of yours is missing. You will be asked to choose a new password at your next sign-in.
You can contact the support desk to ask for help with your secondary password. You should be prepared to ID verify to prove your account ownership. At first contact, you can save time by attach photo ID such as drivers license or state/national ID to the ticket where you are asking for help.
You can create a new ticket here: https://ionicware.zendesk.com/hc/en-us/requests/newYou can contact the support desk to ask for help with your secondary password. You should be prepared to ID verify to prove your account ownership. At first contact, you can save time by attach photo ID such as drivers license or state/national ID to the ticket where you are asking for help.
You can create a new ticket here: https://ionicware.zendesk.com/hc/en-us/requests/new
Beverly
You can create a new ticket here: https://ionicware.zendesk.com/hc/en-us/requests/new You can contact the support desk to ask for help with your secondary password. You should be prepared to ID verify to prove your account ownership. At first contact, you can save time by attach photo ID such as drivers license or state/national ID to the ticket where you are asking for help. You can create a new ticket here: https://ionicware.zendesk.com/hc/en-us/requests/new
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