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What will happen?



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What will happen?

What will happen if client purchase a service but doesn't provide the requirements and the order stays in pending? What will be the ultimate outcome of this order? 

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SEOByFaraz
On SEOClerk, if a client purchases a service but doesn’t provide the required information, here’s what happens:

  1. Order Stays in Pending Status – The order remains in the "Awaiting Requirements" stage until the buyer submits the necessary details. The timer does not start until the buyer provides the required information.

  2. Seller Cannot Start Work – Since the order is pending, the seller has no way to begin working on it.

  3. Automatic Cancellation – If the buyer does not provide the requirements within a certain period (usually a few days), the order is automatically canceled by SEOClerk, and the funds are refunded to the buyer’s SEOClerk balance.

  4. No Impact on Seller’s Rating – Since the order was never started, it does not affect the seller's completion rate or ratings.




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SonicBoomSEO
Thanks for your detailed response. Really appreciated it. Thanks again.



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shivayaseo
Hi
Dear Friend,

Message the buyer to fill the requirement or if still pending for more than 5 days then try to cancel the order or seek assistance from seoclerks.com support.

Thank you!



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SonicBoomSEO
Thanks for the answer. I wanted to know what will happen if I let the order stay in pending? Will the order be in pending forever or automatically be cancelled at any future point?



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Asmodeus
It will be cancelled when either you, the buyer or support cancels it.



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shivayaseo
Hi
Dear Friend,

Regarding your query, the future is uncertain nothing is automatic as per your query therefore try to handle it manually and it would be a much better option to either cancel it or assistance from seoclerks.com support.

Thank You!



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SonicBoomSEO
Thanks for your response.



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Asmodeus
Contact support to have them cancel the order and return the funds to the buyer

https://ionicware.zendesk.com/hc/en-us/requests/new



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SonicBoomSEO
Got it. Thank you very much Asmodeus.



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